Privacy Policy

Who We Are

Thrive SEN (“we”, “us”, “our”) provides SEND consultancy, support, and services for schools, local authorities, families, and professionals.
 

If you have any questions about this policy or how we use your data, please contact us using our Contact page.
 

What Information We Collect

We may collect and process the following information:

• Contact details (name, email address, phone number)

• Professional information (role, organisation)

• Information you provide via contact forms, emails, or enquiries

• Information necessary to deliver our services (where appropriate)

• Website usage data (e.g. cookies, analytics)
   

We only collect information that is relevant and necessary.
 

How We Use Your Information

We use your information to:

• Respond to enquiries and provide services

• Communicate with you about our work

• Meet contractual and statutory obligations

• Improve our website and services

• Maintain accurate records
   

We process personal data lawfully, fairly, and transparently.
 

Legal Basis for Processing

We process data under one or more of the following legal bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests (where these do not override your rights)
   

Sharing Your Information

We do not sell or rent your data.
 

We may share information only where necessary:

• With trusted professionals involved in service delivery

• Where required by law or safeguarding duties
   

All data sharing is proportionate and secure.
 

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
 

How Long We Keep Data

We keep personal data only for as long as necessary to fulfil its purpose or meet legal requirements.
 

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

To exercise your rights, please contact us using our Contact page.
 

Cookies

Our website may use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.
 

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.